Versand

Shipping Policy

1. Order Processing Time

All orders will be processed within 1–3 business days (Monday to Friday, excluding weekends and public holidays) after payment confirmation.

Orders placed after 18:00 local time, on weekends or holidays will be processed the next working day.

During flash sales or holiday peak seasons, processing may be delayed by 2–4 days. We will send an email notification if your order faces significant delays.

2. Shipping Methods & Estimated Transit Time

Transit time starts counting after order processing is completed, delivery times are estimates and not fully guaranteed due to customs, weather or carrier delays.

Standard International Shipping (Default)

US & Canada: 7–12 business days

Europe: 8–14 business days

Australia & New Zealand: 7–14 business days

Rest of Asia: 5–10 business days

Middle East & Latin America: 12–22 business days
Express Fast Shipping (Optional Upgrade)

Major Countries: 3–7 business days via commercial carriers (DHL/UPS/FedEx)

3. Shipping Cost & Free Shipping Threshold

Shipping fees are automatically calculated at checkout based on destination, weight and shipping method.

Standard shipping flat rate: $4.99–$8.99 depends on regions
Free standard shipping for all orders over $49.99
Express shipping extra fee: $12.99 flat rate worldwide

4. Package Tracking

Once your parcel ships, a confirmation email with tracking number and tracking link will be sent to your registered mailbox.

Tracking information may take 24–48 hours to update on carrier official websites.

If tracking stops updating for over 7 days, please contact our support team for assistance.

5. Customs, Duties & Import Taxes

All international shipments are delivered under DDU terms.

Product price and shipping cost do NOT include local import duties, VAT, customs clearance fees or other destination-side charges.

These extra fees shall be fully borne by customers upon receipt of the package.

If you refuse to pay duties and the parcel is returned or destroyed by customs, we cannot offer full or partial refunds.

6. Lost, Damaged or Delayed Packages

Lost parcels: Contact us with your order number after tracking shows no update for 15+ business days. We will assist you to file a carrier claim or arrange reshipment (terms subject to review).
Damaged items on arrival: Take clear photos of broken goods and outer packaging within 48 hours after delivery, then send to support for replacement or partial refund.
Delays caused by customs inspection, carrier backlog, natural disasters or remote areas are out of our control; we do not compensate for waiting losses.

7. Shipping Restrictions

We currently DO NOT ship to the following regions: Russia, Ukraine, North Korea, Iran, Syria.

Please double-check your full shipping address, postal code and contact phone before checkout. Failed delivery caused by incorrect customer address will result in extra redelivery charges borne by buyers.